Travelocity App Not Working? Fix Crashes, Login & Booking Errors (2025 Guide)

The Travelocity app is a convenient way to book hotels, flights, and rental cars — but when it freezes or crashes right when you’re about to pay, it’s beyond frustrating.

If your Travelocity app isn’t working in 2025, here’s exactly how to fix it, from login errors to payment failures.

1. Check If Travelocity Is Down

Before troubleshooting your phone, confirm whether Travelocity’s servers are the issue.

How:

Go to Downdetector.com
.

Search “Travelocity.”

If outages spike, it’s likely a system-wide issue.

While waiting, you can check availability or book through PublicMinute.com, which aggregates Travelocity listings.

2. Update the Travelocity App

An outdated app often causes connection or login errors.

Go to your App Store or Google Play Store.

Search for “Travelocity.”

Tap Update if available.

After updating, restart your phone and reopen the app.

3. Clear Cache and Data

Cached files can create conflicts, leading to “app keeps stopping” messages.

Android:

Settings → Apps → Travelocity → Storage → Clear Cache and Clear Data
iPhone:

Delete the Travelocity app

Reinstall from the App Store

This often resolves black screens or infinite loading loops.

4. Fix Login Problems

Login issues are among the most common Travelocity errors.

Fix checklist:

Double-check your email and password.

Disable VPNs and ad blockers.

Reset your password using the “Forgot Password” link.

If the app still won’t log in, try signing in at Travelocity.com
.

5. Payment Fails or Booking Not Processing

Seeing “payment failed” or “unable to complete booking”?

Verify card details and billing address.

Ensure your card supports international payments.

Turn off any VPN.

If payment fails repeatedly, book directly through Expedia (Travelocity’s parent company) or PublicMinute.com — both share the same database.

6. “No Results Found” or Blank Pages

If your hotel search returns zero results:

Switch between Wi-Fi and mobile data.

Check your location permissions.

Force close the app and reopen.

This typically fixes API or region restriction glitches.

7. App Crashing or Freezing

If the Travelocity app closes right after opening:

Update Android WebView and Google Play Services (Android only).

Restart your device.

Ensure your phone has at least 1 GB of free storage.

For iPhone users: go to Settings → General → iPhone Storage → Travelocity → Offload App, then reinstall it.

8. Can’t Access Booking Confirmations

If your booking disappeared from the “My Trips” tab:

Check your email inbox (confirmation is always sent).

Log in on desktop Travelocity.com → My Trips.

If still missing, contact support with your confirmation number.

9. Contact Travelocity Support

Website: travelocity.com/service

Phone (U.S.): 1-855-863-9601

Twitter: @Travelocity

10. Alternative Apps While You Wait

If you’re mid-trip and can’t wait for Travelocity to fix itself, try:

PublicMinute.com — fast flight + hotel finder

Booking.com — flexible booking changes

Expedia — same network as Travelocity

Conclusion

When the Travelocity app stops working, most problems can be fixed by clearing cache, updating the app, or checking for outages. In rare cases, the issue is on their servers — but knowing these quick fixes means your travel plans don’t have to stop.