Marriott Bonvoy App Not Working? Fix Login, Booking & Points Issues (2025)

If your Marriott Bonvoy app isn’t working, you’re not alone. Travelers often report login loops, missing reservations, and crashes right when they’re trying to check in.

This 2025 guide breaks down the top Marriott app issues and the fastest ways to fix them — whether you’re booking a hotel, managing points, or checking in.

1. Check If Marriott Servers Are Down

Before troubleshooting:

Visit Downdetector.com
.

Search “Marriott.”

If reports spike, the outage is likely platform-wide.

While waiting, use Marriott.com
for bookings or check hotels on PublicMinute.com.

2. Restart the App

If the app freezes or won’t open:

Close Marriott Bonvoy completely.

Wait 10 seconds.

Reopen the app.

Restart your phone if issues persist.

3. Update the App

Outdated versions cause most login and booking errors.

Go to App Store or Google Play Store.

Search “Marriott Bonvoy.”

Tap Update if available.

4. Clear Cache and Data

Android:
Settings → Apps → Marriott → Storage → Clear Cache & Clear Data

iPhone:
Delete and reinstall the Marriott Bonvoy app.

5. Login or Account Access Problems

If you can’t log in:

Ensure you’re using your Marriott Bonvoy email.

Disable VPNs.

Reset password.

Try logging in via Marriott.com
.

6. Missing Reservations or Points

If your upcoming stay doesn’t show:

Check the confirmation email.

Log out and back in.

If points aren’t displaying, wait 72 hours post-stay — then contact support.

7. App Crashes or Blank Screens

If the Marriott app crashes:

Free up at least 1GB storage.

Update OS.

Reinstall the app.

8. Contact Marriott Support

Website: Marriott.com/help

App: Menu → Help → Contact Support

Twitter: @MarriottBonvoy

Conclusion

Most Marriott Bonvoy app problems come from cached data, old versions, or temporary outages. Following these steps gets you back to smooth booking and point tracking.