IHG App Not Working? Fix Login, Booking & Rewards Issues (2025)

The IHG One Rewards app connects travelers to brands like Holiday Inn and InterContinental. If your app crashes or won’t load bookings, use these quick fixes.

1. Check If IHG Servers Are Down

• Go to Downdetector.com → Search “IHG.”

• If outage reports spike, wait for a system fix.

2. Update & Restart

• Update the app in your app store.

• Close, reopen, or restart your phone.

3. Clear Cache / Reinstall

• Android: Settings → Apps → IHG → Clear Cache.

• iPhone: Delete and reinstall.

4. Login or Rewards Issues

• Ensure your credentials are correct.

• Log in on IHG.com.

• Wait 48 hours post-stay for points updates.

5. Contact IHG

• App: Menu → Help → Contact Support

• Website: IHG.com/contact

• Twitter: @IHGOneRewards

Conclusion

Most IHG app issues are caused by outdated software or cached data. Clear, reinstall, or update — and your bookings and rewards should reappear quickly.