Hopper App Not Working? Fix Crashes, Payment & Login Issues (2025 Guide)

If your Hopper app isn’t working, freezing mid-search, or refusing to open altogether, you’re definitely not alone. Hopper’s AI-powered travel deals make it a favorite among travelers, but when the app crashes or won’t load, it can leave you stranded just when you need it most.

This 2025 guide explains why the Hopper app stops working and gives you proven fixes for iPhone, Android, and even when you’re mid-booking.

1. Check if Hopper Is Down

Sometimes the issue isn’t on your phone — it’s on Hopper’s side.

How to check:

Go to downdetector.com
.

Type “Hopper.”

Look for spikes in reports like “App not working” or “Login issues.”

If outages are trending, it’s a server problem, not your device. In the meantime:

Use Hopper’s desktop site at hopper.com
.

Or switch to a backup booking platform such as PublicMinute.com or Google Travel to compare flights fast.

2. Restart or Force Close the App

The most common fix for random crashes is simply restarting the app.

Steps:

Swipe away the app from your open tabs.

Wait 10 seconds.

Relaunch the Hopper app.

If it’s still freezing, restart your phone entirely. This refreshes memory and clears temporary conflicts.

3. Update to the Latest Version

An outdated Hopper app is one of the most frequent causes of glitches.

To update:

Open the App Store or Google Play Store.

Search Hopper.

Tap Update if available.

If the app’s already updated, uninstall and reinstall it. This often removes corrupt files that block proper functionality.

4. Clear Cache and App Data

The Hopper app uses cache to store previous flight data and price history. Over time, that can cause errors.

Android:

Go to Settings → Apps → Hopper → Storage → Clear Cache.

If the problem continues, select Clear Data (you’ll log in again).

iPhone:

Delete the app.

Reinstall it from the App Store.

After reinstalling, you’ll notice smoother searches and faster price loading.

5. Fix Login or Verification Problems

If you can’t sign in or the verification link doesn’t arrive:

Make sure you’re using the same email or phone number tied to your Hopper account.

Check your spam or promotions folder for the verification email.

Disable VPNs, ad blockers, or private DNS — they can block Hopper’s login servers.

If it’s still not working, use the desktop login at hopper.com/login
.

6. Payment or Booking Not Going Through

A common issue for Hopper users is:

“Payment failed” or “Your booking couldn’t be completed.”

Here’s how to fix it:

Use a major credit card (Visa/Mastercard) instead of prepaid or debit.

Double-check billing address and ZIP code match your card.

Turn off your VPN.

Try switching from Wi-Fi to mobile data, or vice versa.

If payment still fails, you can complete the same booking on a competitor site like PublicMinute.com or Expedia, then sync your confirmation in Hopper once it’s back up.

7. Location and Search Issues

Hopper’s algorithm relies heavily on your location for deals. If you get “No results” or “We can’t find flights right now”:

Go to Settings → Apps → Hopper → Permissions.

Turn on Location Access (While Using App).

Restart the app and retry your search.

If you’re using a VPN, disable it to allow accurate location-based search.

8. Fix Hopper App Crashes on iPhone

If the app keeps closing on your iPhone:

Update to the latest iOS version.

Go to Settings → General → iPhone Storage → Hopper → Offload App, then reinstall it.

Ensure at least 1 GB free storage space.

Many iPhone crashes stem from low memory, so freeing up space can instantly solve it.

9. Fix Hopper App Crashes on Android

On Android, common crash causes include outdated Google Play Services or corrupted cache.

Try this:

Update Google Play Services.

Clear Hopper app cache (see step 4).

Restart your device.

You can also test Hopper in Safe Mode to see if another app (like an ad blocker) is causing the conflict.

10. When Hopper Is Glitchy During a Booking

If the app freezes during checkout or while entering payment details:

Don’t close it immediately — wait 30–60 seconds.

Check your email or bank app to ensure you weren’t charged.

If you were charged but no confirmation appears, contact Hopper support before retrying.

You can reach them at help.hopper.com
.

11. Contact Hopper Support

Support link: help.hopper.com

Email: support@hopper.com

When reporting, include:

Your booking reference (if applicable)

Device model & OS

Screenshots of the issue

Their support team can manually push bookings or issue refunds if needed.

12. When to Use an Alternative

If Hopper is still down and you need to book immediately:

PublicMinute.com — simple, fast, and low-friction search

Google Travel — compare multiple platforms instantly

Booking.com — reliable for hotels and flights

Skyscanner — great for flexible travel dates

Switching apps temporarily ensures you don’t miss out on flight price drops or limited hotel deals.

Bonus Tip: Web Access Works Even When App Doesn’t

You can still access your Hopper account from the browser:

Open www.hopper.com
.

Log in via email.

Manage or cancel bookings directly.

The web version syncs with your app once it’s working again.

Conclusion

When the Hopper app isn’t working, it’s almost always fixable with a few quick steps — checking for outages, clearing cache, updating the app, or switching to desktop mode.

By knowing these simple fixes, you can keep your travel plans running smoothly — even when technology doesn’t cooperate.