How to File a Complaint With Spirit Airlines | 2025–2026 Step-by-Step Guide

Spirit Airlines is a popular ultra-low-cost airline operating in the U.S., Latin America, and the Caribbean. While its low fares are appealing, travelers sometimes experience issues like flight delays, lost baggage, or denied refunds.

Filing a formal complaint ensures your concern is officially logged, increases the likelihood of receiving compensation or a refund, and helps improve service standards. This 2025–2026 guide outlines how to file a complaint with Spirit Airlines, contact customer support, request refunds, and escalate unresolved issues.

Quick Contact Options for Spirit Airlines

Many complaints can be resolved quickly through Spirit Airlines’ customer service before filing a formal complaint.

Customer Service Phone (U.S.): 1-801-401-2222

Hours: 7 a.m.–11 p.m. ET daily

Live Chat: Available on spirit.com/contact-us
under the “Help” section or through the Spirit app.

Social Media:

X (Twitter): @SpiritAirlines

Facebook: facebook.com/SpiritAirlines

Minor issues such as seat assignment corrections, flight changes, or general questions are often resolved quickly using these channels. For refunds, lost baggage, or escalations, official complaint submission is recommended.

How to File a Complaint Online

Spirit Airlines offers an online form to submit complaints, request refunds, or provide feedback.

Steps to Submit a Complaint:

Go to spirit.com/contact-us
and click “Feedback / Complaint Form.”

Select the type of issue: Flight Experience, Baggage, Refund, or Customer Service.

Enter your confirmation number, flight date, and contact information.

Provide a clear description of the issue, including flight numbers, staff names, or other relevant details.

Attach supporting documents such as boarding passes, receipts, or photos.

Submit the form and retain the case reference number for follow-up.

Spirit Airlines typically responds within 7–10 business days, though refunds or compensation requests may require additional time.

Filing a Complaint by Phone or Mail

If you prefer speaking directly with a representative, Spirit also allows complaints via phone or postal mail.

Customer Relations Phone: 1-801-401-2222

Mailing Address:
Spirit Airlines Customer Relations
2800 Executive Way
Miramar, FL 33025

Include the following details in written complaints:

Full name and contact information

Flight number, date, and confirmation code

Detailed explanation of the issue

Copies of receipts, boarding passes, or previous correspondence

Mailed complaints typically take 2–4 weeks to process, but this method is useful when submitting documentation that cannot be uploaded online.

Refunds, Compensation, and Travel Credit

Refunds and compensation are common reasons travelers file complaints with Spirit Airlines.

Refundable fares: Eligible for full refund to the original payment method.

Nonrefundable fares: Issued as travel credit for future flights.

Canceled flights by airline: Eligible for a full refund or rebooking without fees.

Refund Submission Process:

Visit spirit.com/refunds
.

Complete the Refund Request Form with ticket number and passenger details.

Attach supporting documents if needed.

Refunds are typically processed within 7–14 business days, depending on payment method and complexity.

For flight delays, missed connections, or service-related issues, Spirit Airlines may offer travel credits or loyalty points. Filing a formal complaint ensures consideration for these compensations.

Baggage Complaints

Lost, delayed, or damaged baggage is a frequent complaint. Spirit Airlines has a structured process for handling baggage issues:

Report baggage issues immediately at the airport or call 1-801-401-2222.

Time limit: Report lost baggage within 24 hours for domestic flights and 7 days for international flights.

Compensation: Spirit reimburses reasonable expenses incurred while baggage is delayed; keep receipts.

Check claim status: Visit spirit.com/baggage
to track your claim.

Escalating Unresolved Complaints

If your complaint is unresolved, consider these escalation steps:

Follow up using your case number: Reply to emails or call Customer Relations.

Request a supervisor: Ask a higher-level representative to review your case.

Department of Transportation (DOT): For unresolved issues involving refunds, denied compensation, or mishandled baggage, file a formal complaint with the DOT:
airconsumer.dot.gov/escomplaint/ConsumerForm.cfm

DOT complaints require Spirit Airlines to respond within 30 days.

Contacting Spirit Airlines Corporate Office

For serious or unresolved complaints, reaching out to Spirit’s corporate office may help escalate your case:

Corporate Office Address:
Spirit Airlines, Inc.
2800 Executive Way
Miramar, FL 33025

Corporate Phone: 954-626-2222

Include your case number, flight details, and a concise explanation of your complaint. Professional correspondence increases the likelihood of resolution.

Tips for Submitting an Effective Complaint

Be factual and concise: Clearly describe the issue and your desired resolution.

Include documentation: Boarding passes, receipts, and photos strengthen your claim.

Use official channels first: Online forms and phone calls are prioritized over social media.

Follow up consistently: Contact Customer Relations every 7–10 days if no response is received.

Reference your case number: Ensures continuity in communication.

Typical Response Times
Complaint Type Response Time
Online form 7–10 business days
Refund requests 7–14 business days
Baggage issues 7–21 business days
Mailed complaints 2–4 weeks
DOT escalation Up to 30 days

Providing accurate contact information and all necessary documentation helps expedite responses.

Conclusion

Filing a complaint with Spirit Airlines in 2025–2026 is straightforward when you use the correct channels. The online feedback form is the fastest method, while phone and mail options provide alternatives for complex issues.

By documenting all details, submitting complaints through official channels, and escalating unresolved issues through Customer Relations or the DOT, you maximize the chances of receiving refunds, travel credits, or compensation.

Even though Spirit Airlines is an ultra-low-cost airline, following this structured complaint process ensures your concerns are addressed professionally and efficiently.