How to File a Complaint With JetBlue Airways | 2025–2026 Step-by-Step Guide

JetBlue Airways is a popular U.S. airline offering domestic and international flights with a focus on customer experience. While many travelers enjoy JetBlue’s service, issues such as flight delays, lost baggage, or denied refunds can still occur.

Filing a formal complaint ensures your issue is recorded and can increase your chances of receiving a refund, compensation, or resolution. This 2025–2026 guide outlines how to file a complaint with JetBlue Airways, contact customer service, request refunds, and escalate unresolved concerns.

Quick Contact Options for JetBlue Airways

Before filing a formal complaint, it’s often effective to contact JetBlue’s customer service directly. Many minor issues can be resolved quickly without formal escalation.

Customer Service Phone (U.S.): 1-800-JETBLUE (1-800-538-2583)

Hours: Monday–Friday 8 a.m.–10 p.m. ET, Weekends 9 a.m.–6 p.m. ET

Live Chat: Available via jetblue.com/contact-us
or the JetBlue mobile app.

Social Media:

X (Twitter): @JetBlue

Facebook: facebook.com/JetBlue

Direct support often resolves basic issues such as flight changes, seating errors, or minor complaints. For refunds, lost baggage, or escalations, official complaint submission is recommended.

How to File a Complaint Online

JetBlue’s online complaint form provides a structured method for submitting complaints, feedback, and refund requests.

Steps to Submit a Complaint:

Go to jetblue.com/contact-us
and click “Feedback & Complaints.”

Select the type of issue: Flight, Baggage, Refund, or Customer Service Experience.

Provide your confirmation number, flight date, and contact information.

Describe the issue clearly, including flight numbers, staff names, and any relevant details.

Attach supporting documentation such as receipts, screenshots, or photos.

Submit the form and keep your case reference number for follow-up.

JetBlue typically responds within 7–10 business days, though refund or compensation claims may take longer depending on the complexity.

Filing a Complaint by Phone or Mail

If you prefer speaking to a representative, JetBlue also allows complaints via phone or postal mail.

Customer Relations Phone: 1-800-JETBLUE (1-800-538-2583)

Mailing Address:
JetBlue Airways Customer Relations
P.O. Box 6608
Rego Park, NY 11374

Include the following in written complaints:

Full name and contact information

Flight number, date, and confirmation code

Detailed description of the issue

Copies of receipts, boarding passes, or correspondence

Mailed complaints generally take 2–4 weeks to process, but they are useful when including physical documentation or receipts.

Refunds, Compensation, and Travel Credits

Refunds and compensation are frequent reasons for complaints. JetBlue has clear 2025–2026 policies for handling these situations.

Refundable fares: Fully refunded to the original payment method.

Nonrefundable fares: Travel credit issued for future flights.

Canceled flights by airline: Eligible for a full refund or rebooking without fees.

Refund Submission Process:

Visit jetblue.com/refunds
.

Fill out the Refund Request Form with confirmation number and passenger details.

Attach supporting documentation if necessary.

Refunds are usually processed within 7–14 business days, depending on payment method and documentation provided.

For flight delays, missed connections, or other service issues, JetBlue may offer travel credits, vouchers, or TrueBlue points. Submitting a formal complaint ensures these requests are considered.

Baggage Complaints

Lost, delayed, or damaged baggage is a common complaint topic. JetBlue provides a clear process for reporting these issues.

Report baggage issues: File immediately at the JetBlue baggage desk or call 1-800-538-2583.

Time limit: Must report lost baggage within 24 hours for domestic flights and 7 days for international flights.

Compensation: JetBlue reimburses passengers for reasonable expenses while baggage is delayed; keep all receipts.

Track your baggage claim: Visit jetblue.com/baggage
.

Escalating Unresolved Complaints

If your complaint is unresolved or the response is unsatisfactory, consider the following escalation steps:

Follow up using your case number: Reply to email confirmations or call Customer Relations.

Request a supervisor: Ask a higher-level representative to review your case.

Department of Transportation (DOT): File a complaint with the DOT if your issue involves denied refunds, mishandled baggage, or unfair treatment:
airconsumer.dot.gov/escomplaint/ConsumerForm.cfm

DOT escalations usually require JetBlue to respond within 30 days.

Contacting JetBlue Corporate Office

For serious or unresolved complaints, reaching out to JetBlue’s corporate office may help escalate your case.

Corporate Office Address:
JetBlue Airways Corporation
27-01 Queens Plaza North
Long Island City, NY 11101

Corporate Phone: 718-286-7900

Include your case number, flight details, and a concise explanation of your complaint. Professional correspondence is essential for effective escalation.

Tips for Successful Complaints

Be clear and factual: Explain what happened and what resolution you want.

Attach evidence: Boarding passes, receipts, and screenshots strengthen your claim.

Use official channels first: Online forms and phone calls are prioritized over social media.

Follow up regularly: Contact Customer Relations every 7–10 days if no response is received.

Reference your case number: Ensures continuity in communication.

Typical Response Times
Complaint Type Response Time
Online form 7–10 business days
Refund requests 7–14 business days
Baggage issues 7–21 business days
Mailed complaints 2–4 weeks
DOT escalation Up to 30 days

Correct and complete contact information and documentation helps expedite resolution.

Conclusion

Filing a complaint with JetBlue Airways in 2025–2026 is straightforward if you follow the correct channels. The online form is the fastest method, while phone and mail options provide alternatives for more complex issues.

Document all details, escalate unresolved complaints through Customer Relations or the DOT, and remain professional. By doing so, you increase your chances of receiving refunds, travel credits, or compensation, and ensure your travel experience is properly addressed.