How to File a Complaint With Hawaiian Airlines | 2025–2026 Step-by-Step Guide

Hawaiian Airlines provides service across the Hawaiian islands, the U.S. mainland, and international destinations. While it is known for friendly service and unique Hawaiian hospitality, flight disruptions, baggage issues, or other service problems can still occur.

Filing a complaint ensures that your concern is officially recorded, increases the chances of obtaining a refund or compensation, and helps improve the airline’s service. This 2025–2026 guide explains how to file a complaint with Hawaiian Airlines, contact customer support, request refunds, and escalate unresolved issues.

Quick Contact Options for Hawaiian Airlines

Many complaints can be resolved quickly through direct customer service before submitting a formal complaint.

Customer Service Phone (U.S.): 1-800-367-5320

Hours: Monday–Friday 7 a.m.–8 p.m. HST, Saturday–Sunday 8 a.m.–5 p.m. HST

International Contact Numbers: Check hawaiianairlines.com/contact
for global phone numbers.

Live Chat: Available on the Hawaiian Airlines website under “Help.”

Social Media:

X (Twitter): @HawaiianAir

Facebook: facebook.com/HawaiianAirlines

Direct contact often resolves minor issues such as seating errors, flight changes, or general questions about travel policies. For refunds, lost baggage, or escalations, the official complaint channels should be used.

How to File a Complaint Online

Hawaiian Airlines’ online complaint form is the most efficient method for submitting a formal issue.

Go to hawaiianairlines.com/contact-us/feedback
.

Select “Complaint/Concern.”

Provide your confirmation number, flight date, and contact information.

Choose the type of issue: Flight Experience, Baggage, Refund, or Customer Service.

Describe the issue in detail. Include flight numbers, staff names, or other specifics.

Attach supporting documents such as receipts, photos, or screenshots.

Submit the form and retain your case reference number for follow-up.

Hawaiian Airlines typically responds within 7–10 business days, but complex issues such as international refunds may require more time.

Filing a Complaint by Phone or Mail

If you prefer personal communication, complaints can also be submitted by phone or postal mail.

Customer Relations Phone: 1-800-367-5320

Mailing Address:
Hawaiian Airlines, Inc.
Customer Relations
3375 Koapaka Street, Suite G350
Honolulu, HI 96819

Include the following in written complaints:

Full name and contact information

Flight number, date, and confirmation number

Detailed description of the issue

Copies of receipts, boarding passes, or correspondence

Mailed complaints generally take 2–4 weeks to process, but they are useful if you need to provide documentation that cannot be uploaded online.

Refunds, Compensation, and Travel Credit

Refunds and compensation are common reasons passengers file complaints. Hawaiian Airlines has clear policies for 2025–2026:

Refundable fares: Eligible for full refund to original payment method.

Nonrefundable fares: Travel credit issued for future travel.

Canceled flights by airline: Eligible for full refund or rebooking without fees.

Refund Submission Process:

Go to hawaiianairlines.com/refunds
.

Fill out the Refund Request Form with confirmation number and passenger details.

Submit supporting documentation if applicable.

Response times typically range from 7–14 business days, depending on the complexity of the request.

For flight delays or service issues, Hawaiian Airlines may offer travel credits, vouchers, or mileage points. Always submit a formal complaint for operational disruptions caused by the airline to ensure consideration.

Baggage Complaints

Lost, delayed, or damaged baggage is a common complaint topic. Hawaiian Airlines provides a structured process for handling baggage issues:

Report baggage issues immediately at the airport or call 1-877-426-5145.

Time limit: Must report lost baggage within 24 hours for domestic flights and 7 days for international flights.

Compensation: The airline reimburses passengers for reasonable expenses incurred while baggage is delayed. Keep all receipts for reimbursement.

Check status: Visit hawaiianairlines.com/baggage
to track your claim.

Escalating Your Complaint

If your complaint is unresolved or you are dissatisfied with the response, escalation options include:

Follow up using your case number: Reply to email confirmations or call Customer Relations.

Request a supervisor: Ask for a higher-level representative to review your complaint.

Department of Transportation (DOT): For serious issues, file a formal complaint with the DOT at airconsumer.dot.gov/escomplaint/ConsumerForm.cfm
. The DOT requires the airline to respond within 30 days.

Contacting Hawaiian Airlines Corporate Office

For unresolved complaints or serious issues, contacting the corporate office may help escalate your case:

Corporate Office Address:
Hawaiian Airlines, Inc.
3375 Koapaka Street, Suite G350
Honolulu, HI 96819

Corporate Phone: 808-836-7000

Include your case number, flight details, and concise explanation of the issue. Professional and polite correspondence is recommended for faster consideration.

Tips for Filing an Effective Complaint

Be concise and factual: Clearly explain what happened and your desired resolution.

Include supporting documentation: Boarding passes, receipts, and photos strengthen your case.

Use official channels: Online forms and phone submissions are prioritized over social media complaints.

Follow up regularly: Contact Customer Relations every 7–10 days if no response is received.

Track your case number: Always reference it for continuity in communication.

Typical Response Times
Complaint Type Response Time
Online form 7–10 business days
Refund requests 7–14 business days
Baggage issues 7–21 business days
Mailed complaints 2–4 weeks
DOT escalation Up to 30 days

Ensuring your contact information is accurate and your complaint is complete helps speed up the response.

Conclusion

Filing a complaint with Hawaiian Airlines in 2025–2026 is straightforward when you use the right channels. The online feedback form is the fastest and most reliable method, but phone and mail options are available for travelers who prefer personal communication or need to submit physical documents.

By documenting all details, submitting complaints through official channels, and escalating unresolved issues via Customer Relations or the DOT, you increase your chances of obtaining a refund, compensation, or travel credit.

Even though Hawaiian Airlines is known for quality service, following this structured complaint process ensures that your concerns are addressed efficiently and professionally.